9.1 Submission
Send complaints to legal@consulty.com with account details, booking reference, issue summary, desired resolution and supporting documents.
SUPPORT & ESCALATION
Complaints Policy
We review complaints relating to accounts, bookings, payments, conduct and services.
Version 2.0 — 17 July 2026
PLATFORM OPERATOR
AURAS INNOVATION ELECTRONICS TRADING CO. L.L.C
Trading brand: Consulty
Commercial licence: 1248066
Commercial register: 2104509
Dubai, United Arab Emirates
Legal email: legal@consulty.com
Legal type: Limited Liability Company – Single Owner (LLC – SO)
Registered address: The Workspace Center, Sheikh Zayed Road, Al Wasl, Dubai, United Arab Emirates
9.2 Acknowledgement and review
We aim to acknowledge complaints within 2 business days and issue an initial outcome within 10 business days where practicable. Complex payment, legal or provider matters may take longer.
9.3 Escalation and records
A user may request one internal escalation within 10 days of the outcome, without affecting mandatory complaint rights. We may retain complaint and outcome records for compliance, service improvement, fraud prevention and legal claims.